GDPR Compliance

Last updated: May 20, 2026

Our Commitment to Data Protection

Although Solarix Flash is based in Australia, we recognize the importance of the General Data Protection Regulation (GDPR) and extend similar protections to all our clients, regardless of location.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given explicit consent for us to process your data for specific purposes
  • Contract: Processing is necessary for the performance of our service agreement with you
  • Legal Obligation: We must process data to comply with veterinary and animal welfare regulations
  • Legitimate Interest: Processing is necessary for our legitimate business interests while respecting your rights

Your GDPR Rights

Under GDPR principles, you have the following rights:

Right to Access

You can request copies of your personal data. We may charge a reasonable fee for multiple copies or excessive requests.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal data when there is no compelling reason for continued processing, subject to legal retention requirements.

Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances.

Right to Data Portability

You can request transfer of your data to another organization or directly to you in a structured, commonly used format.

Right to Object

You can object to processing of your data for direct marketing purposes or where processing is based on legitimate interests.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or significantly affects you.

Data Protection Officer

For questions about data protection or to exercise your rights, contact our Data Protection Officer at:

Email: [email protected]
Address: 127 Brighton Avenue, Melbourne VIC 3186, Australia

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals within 72 hours of becoming aware of the breach, as required by GDPR standards.

International Data Transfers

We primarily process data within Australia. Any international transfers of data are conducted with appropriate safeguards in place, such as standard contractual clauses or adequacy decisions.

Data Retention

We retain personal data only for as long as necessary:

  • Active customer data: Duration of service relationship plus 2 years
  • Pet health records: 7 years (industry standard)
  • Financial records: As required by Australian tax law
  • Marketing data: Until consent is withdrawn

Children's Data

We do not knowingly collect or process personal data from individuals under 18 years of age. Our services are directed to adults.

Right to Lodge a Complaint

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with:

  • Office of the Australian Information Commissioner (OAIC) for Australian residents
  • Your local supervisory authority if you reside in an EU member state

Changes to This Policy

We will notify you of significant changes to this GDPR policy via email and by posting updates on our website.

Exercising Your Rights

To exercise any of your GDPR rights, please submit a request to [email protected]. We will respond within one month, though complex requests may take up to three months with notification of the delay.