Privacy Policy

Last updated: May 20, 2026

Introduction

Solarix Flash ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solarix-flash.com or use our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address)
  • Pet information (name, type, medical requirements)
  • Service preferences and booking details
  • Communication records and correspondence

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our pet care services
  • Process your bookings and manage appointments
  • Send you confirmations, updates, and service-related communications
  • Respond to your enquiries and provide customer support
  • Maintain records for the health and safety of your pets
  • Comply with legal obligations and industry regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With veterinary professionals when necessary for your pet's care
  • With service providers who assist in our business operations
  • When required by law or to protect our legal rights
  • In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Pet health records are maintained according to veterinary industry standards.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent for processing where applicable
  • Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 127 Brighton Avenue, Melbourne VIC 3186, Australia